I was charged shipping protection but I certainly didn't request this, or notice it was being added at thge time of ordering
Thank you for reaching out to us regarding the shipping protection charge. We’d like to clarify that the 'Shipping Protection' is an optional feature that customers can choose to add during checkout. To activate it, the customer must manually check the 'Shipping Protection' box before it is added to the cart. We want to assure you that we do not add this feature without a customer’s explicit request.
That being said, if the box was accidentally checked during your order, we completely understand and have processed a refund for the shipping protection charge as a gesture of goodwill. Please note that it may take up to 24 hours for the refund to appear on your credit card.
If you have any further questions or concerns, please don’t hesitate to let us know.
Kind regards,
Chris
The Sleep Spot
The gear I ordered arrived in quick time awesome
Good gear as expected
Expensive I thought ,do I get supergold discount
Overall I'm happy
Woke up in the middle of 5he night wondering what on earth was happening, then realised , went back to sleep, comfortable mask
So light and comfortable you barely know you're wearing it. Very easy to fit, and the "self sealing" feature is a real boon. Turning over wearing the nasal mask was enough to wake me up, but this is so light and streamlined I'm getting much better sleep now. I found the fitting instructions (to the CPAP, including removing the existing mask) very unhelpful, but Chris from The Sleep Spot provided excellent after-sales service and helped get that sorted.
already had used the airtouch n20 for several years and only thought I needed the strap part but ended up getting this with more replacement pieces. the padding on the mask makes it even more comfy and less leaky, super happy with my decision.
I used my travel CPAP in the caravan when off the grid and it charged in 2 hours on the caravan car charger outlet.
New replacement filters fit well
Thanks
I purchased this CPAP machine for my husband recently. It’s so quiet and easy to use. His apnea has decreased significantly since using the Airsense 11. This purchase has been life changing. Totally recommend this product! Well worth every cent !!
The team at The Sleep Spot were warm, customer focused and had great communication!! A big mihi out to Chris @ The Sleep Spot 😊
Good mask and arrived very quickly after order placed
The Airsense 11 has improved my sleep enormously. The automation is excellent and so are the digital reporting functions
Better fit than the previous ones we used to get.
Brilliantly designed. Comfortable and easy to wear. Would not be without it
Recently, I ordered a replacement Fisher & Paykel Evora™ Full – Headgear from Sleep Spot, and the experience was nothing short of excellent. The online ordering process was straightforward and hassle-free. Communication from Sleep Spot was superb, keeping me updated at every step of the way. To top it off, the product was delivered within 3 days—impressively swift!
The Fisher & Paykel Evora™ Full – Headgear is top-notch, providing comfort and functionality as expected. I have been The Fisher & Paykel Evora™ Full – Headgear for nearly 3 years.
Overall, I'm very satisfied with both the product and the service provided by Sleep Spot. Highly recommend!😊
SleepSpot delivered the following day, despite the fact I live in the far north.
Good prices too.
Nice packet size for travelling especially. Lovely fresh smell.
Just a small amount leaves my mask and tubing smelling delicious.
I found this not that comfortable especially once tight enough to hold my mouth closed.
I got pains on the side of my head, adjusted the straps so one side was not on my cheek bone. Still not great for sleeping on your side.
The ordering experience and delivery time was good.
The side tubing makes it difficult to lay on the side as the airflow gets restricted from the weight of the face. Mask is best suited for lying on your back.
Really happy with the AirMini unit, travel bag and kit. Just not happy with the noise from the outlet that attaches to my mask. The unit it self is quite, but the outlet lets a lot of air in and out with every breath which takes a while to get use to and to sleep. So I’m in the process of looking at swapping mask set and hose attachment. Otherwise it’s an awesome little unit and perfect for my motorcycle and travel adventures.
Cool little case and fits in my motorcycle back tail bag nicely.
I love that this feels so light, I can hardly feel it.
Cushion is soooo comfy. No more leaks.
Great for beards!