Picking Up An Order - Click & Collect

Picking up orders

If you live in New Zealand, order placed online can be picked up in person from our retail store located at eastMED Pharmacy, 188 St Heliers Bay Road, St Heliers 1071 in Auckland.


How to create a Pick Up order?

To create a Pick Up order, simply add items to your trolley as normal then proceed to the checkout. On the 'Address' step, select Pick Up Order as your delivery method. There is no delivery fee for Pick Up orders.

Shortly after completing the checkout process, we'll send you an email confirming your order. We'll email you again once your items are ready to be picked up.

Some items may not be immediately available (not in stock in our retail store). To avoid disappointment, please wait for us to notify you that your order is ready before coming to pick up. 


Payment Options

After selecting the Pick Up Order option, you'll have the option to pay online or instore. For the safety of our staff and customers, we are only accepting contactless payment methods (Credit Card, Eftpos, Afterpay) when paying instore.


Pick Up Opening Hours

Our opening hours are as follows:

  • Monday to Friday: 8:30am to 6:00pm
  • Saturday: 9am to 12:30pm
  • Sunday: Closed

Important Information

The Sleep Spot (eastMED Pharmacy) is not an ordinary retail store. While we have a few products available on display, most stock is kept in our warehouse. Pickup orders should be placed online before being picked up.

Not all products are held in stock in our retail store, so to avoid disappointment, place your order online and wait for us to notify you that your order is ready before coming to pick up.

Change to Delivery

If you would prefer to have your order delivered instead, we would be happy to arrange that for you!

Please get in touch with a member of our support team and we'll arrange the delivery for you.

Link to Contact us page

When contacting us, please including the following information to allow us to assist you swiftly:

  • Order number
  • Your delivery address -  include suburb, post code, and contact phone number