If your order has shipped but has not yet been delivered, please check your tracking number first. A tracking link is emailed to you when your order is dispatched to give you detailed delivery milestones. Alternatively, the tracking number is also available in your account under My Orders. 

Here are the links to the NZ Post & the NZ Courier track & trace website. 

NZ Post - Track & Trace

NZ Courier - Track & Trace

If the tracking link suggests your order has been delivered, but you are unable to locate it, please contact us, and we will lodge an investigation with NZ Post/NZ Courier on your behalf.

Regrettably, neither EastMED Pharmacy nor NZ Post or NZ Courier is able to refund or replace items that have been lost, damaged or stolen after being successfully delivered to your property.

Although the majority of the parcel will be delivered as scheduled. There will be instances where an unexpected transit delay could have happened due to various reasons such as; weather, road works/closure, and flight delays. If your parcel hasn't arrived as scheduled, please be patient and follow the updates or information in the tracking link.