My order has not dispatched
Although, we endeavour to process and dispatch your order as soon as we can. There are a number of reasons why your order may have taken a bit longer to dispatch.
Your item is not in stock
We can only dispatch items that are in stock in our warehouse. Items that are available from the supplier need to be ordered and delivered to our Auckland-based warehouse before they can be dispatched to you.
Payment has not been received
Please note that bank deposit payments may take up to 2 days to appear in our bank account, explaining why your order is yet to be dispatched. To speed up the processing process, please quote your order number with your payment as we are unable to reconcile payments to orders without the order number.
Processing delays
Our order processing and dispatching processes are usually very efficient. however, there may be occasions where order processing could be slowed or delayed due to:
- A large influx of orders, or
- Staffing levels affected by illness
Please rest assured that our team is doing our very best to get your order as quickly to you as possible.
If you are still concerned about the status of your order, please don't hesitate to reach out to us.