Refund policy

We (The Sleep Spot) have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can return the product in person to our physical store, or if you are outside of Auckland, you can return the product via courier. Any shipping costs to return the product to eastMED Pharmacy (the parent company of The Sleep Spot) will be at your own cost.

To start a return, you can contact us at hello@thesleepspot.co.nz. Please note that returns will need to be sent to the following address:

eastMED Pharmacy (The Sleep Spot), 188 St Heliers Bay Road, St Heliers, Auckland 1071

ResMed 30-Day Money-Back Guarantee (Masks)

If you purchase a ResMed complete mask set and it’s not right for you, you’re covered by ResMed’s 30-day money-back guarantee.

How it works:

You have 30 days from the date of purchase to try the mask.

If you’re not satisfied, you can return the complete mask set to us for a full refund of the original purchase price.

The mask must be returned within 30 days, with all parts included, and in a clean, resellable condition.

This is a change-of-mind guarantee, so we ask that you contact us first so we can help troubleshoot any issues.

Proof of purchase is required.

Return shipping costs are the customer’s responsibility.

This guarantee is provided by ResMed and applies to eligible ResMed mask products only, in line with ResMed’s terms and conditions.

ResMed-30-Day Money Back Guarantee- Terms & Conditions

Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@thesleepspot.co.nz.

You will be offered an exchange or a store credit based on the value paid at the time of purchase.

Refunds will be issued at the discretion of eastMED Pharmacy and will normally be processed within seven (10) working days.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Damaged items must be returned in the condition received by you with all the original packaging and packing slips.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How to package your return

If you've received a return authorisation from our customer service team regarding the product you wanted to return, please follow the following recommendations on how to package your return.

When returning a product to The Sleep Spot (a division of eastMED Pharmacy), it is important to package it securely to prevent any damage from occurring to the item during transit. Please note that if an item is damaged in transit due to improper or insufficient packaging, we cannot accept the return, as the product warranty may be voided.

Points to consider when packaging your return:

Select a suitable box with similar dimensions to your item to prevent movement and damage due to excess space.
Fill all empty spaces within the box with sufficient padding (e.g. crumpled paper or newspaper) to avoid content moving while in transit.
Wrap each item separately (with bubble wrap) if shipping multiple items in a single package.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at eastmedpharmacy@gmail.com.