The Sleep Spot
Shipping Protection
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The Sleep Spot Shipping Protection Description:
Shipping Protection Policy
At The Sleep Spot, we are committed to ensuring your orders are delivered safely and in excellent condition. While we take every precaution to ensure a smooth delivery process, we also offer optional Shipping Protection for added peace of mind. Below, you’ll find the details of our Shipping Protection policy, designed to give you clarity and confidence in your purchase.
What is Shipping Protection?
Shipping Protection is an optional add-on service that provides additional security for your order during transit. If your item is lost, damaged, or stolen while in transit, Shipping Protection allows us to offer expedited resolution, such as a replacement or refund, subject to the conditions outlined below.
What Does Shipping Protection Cover?
- Lost Packages: If your package does not arrive within the carrier's stated delivery timeframe.
- Damaged Goods: If your item arrives damaged due to mishandling during transit.
- Theft: If your package is marked as "delivered" by the carrier but you did not receive it.
What Does Shipping Protection Not Cover?
- Incorrect shipping information provided by the customer.
- Items lost, stolen, or damaged after being successfully delivered.
- Delays caused by the shipping carrier, customs, or other external factors.
Customer Rights Under New Zealand Law
Under the Consumer Guarantees Act 1993, we are responsible for ensuring that your goods are delivered in acceptable condition and as described. Shipping Protection is offered as an optional, extra layer of convenience to provide quicker resolutions for issues that may arise. It does not replace your rights under New Zealand consumer law.
Cost of Shipping Protection
The cost of Shipping Protection is $8.90. This is an optional service and will not be automatically added to your order.
How to Make a Claim
If you have purchased Shipping Protection and need to make a claim, please contact us within 7 days of the delivery date (or expected delivery date) provided by the shipping carrier with the following information:
- Your order number.
- Details of the issue (e.g., photos of damage or proof of non-delivery).
- Any relevant documentation from the carrier.
We will review your claim and provide a resolution as soon as possible.
Opting In
Shipping Protection is entirely optional. You can opt in by checking the box at checkout.
Contact Us
If you have any questions about Shipping Protection or your order, please don’t hesitate to reach out to us at hello@thesleepspot.co.nz
