•
1 2

The Sleep Spot

Shipping Protection

$8.90
Our Price $8.90 RRP
Out of Stock
GST included. Shipping calculated at checkout.

The Sleep Spot Shipping Protection Description:

Shipping Protection Policy

At The Sleep Spot, we are committed to ensuring your orders are delivered safely and in excellent condition. While we take every precaution to ensure a smooth delivery process, we also offer optional Shipping Protection for added peace of mind. Below, you’ll find the details of our Shipping Protection policy, designed to give you clarity and confidence in your purchase.

What is Shipping Protection?

Shipping Protection is an optional add-on service that provides additional security for your order during transit. If your item is lost, damaged, or stolen while in transit, Shipping Protection allows us to offer expedited resolution, such as a replacement or refund, subject to the conditions outlined below.

What Does Shipping Protection Cover?

  1. Lost Packages: If your package does not arrive within the carrier's stated delivery timeframe.
  2. Damaged Goods: If your item arrives damaged due to mishandling during transit.
  3. Theft: If your package is marked as "delivered" by the carrier but you did not receive it.

What Does Shipping Protection Not Cover?

  • Incorrect shipping information provided by the customer.
  • Items lost, stolen, or damaged after being successfully delivered.
  • Delays caused by the shipping carrier, customs, or other external factors.

Customer Rights Under New Zealand Law

Under the Consumer Guarantees Act 1993, we are responsible for ensuring that your goods are delivered in acceptable condition and as described. Shipping Protection is offered as an optional, extra layer of convenience to provide quicker resolutions for issues that may arise. It does not replace your rights under New Zealand consumer law.

Cost of Shipping Protection

The cost of Shipping Protection is $8.90. This is an optional service and will not be automatically added to your order.

How to Make a Claim

If you have purchased Shipping Protection and need to make a claim, please contact us within 7 days of the delivery date (or expected delivery date) provided by the shipping carrier with the following information:

  • Your order number.
  • Details of the issue (e.g., photos of damage or proof of non-delivery).
  • Any relevant documentation from the carrier.

We will review your claim and provide a resolution as soon as possible. 

Opting In

Shipping Protection is entirely optional. You can opt in by checking the box at checkout.

Contact Us

If you have any questions about Shipping Protection or your order, please don’t hesitate to reach out to us at hello@thesleepspot.co.nz

Customer Reviews

Based on 6 reviews
67%
(4)
17%
(1)
0%
(0)
0%
(0)
17%
(1)
O
Orlando Rodriguez

Great experience with the Shipping Protection! Despite my package being lost due to a delivery issue, the store took full responsibility and refunded my money. Worth paying for the shipping protection!

P
Peter Baldwin
Beware of Additional Charges

I was charged shipping protection but I certainly didn't request this, or notice it was being added at thge time of ordering

Thank you for reaching out to us regarding the shipping protection charge. We’d like to clarify that the 'Shipping Protection' is an optional feature that customers can choose to add during checkout. To activate it, the customer must manually check the 'Shipping Protection' box before it is added to the cart. We want to assure you that we do not add this feature without a customer’s explicit request.

That being said, if the box was accidentally checked during your order, we completely understand and have processed a refund for the shipping protection charge as a gesture of goodwill. Please note that it may take up to 24 hours for the refund to appear on your credit card.

If you have any further questions or concerns, please don’t hesitate to let us know.

Kind regards,
Chris
The Sleep Spot

D
David Ashby

The gear I ordered arrived in quick time awesome
Good gear as expected
Expensive I thought ,do I get supergold discount
Overall I'm happy

A
A.S.
Airsense 11 Autoset

I purchased this CPAP machine for my husband recently. It’s so quiet and easy to use. His apnea has decreased significantly since using the Airsense 11. This purchase has been life changing. Totally recommend this product! Well worth every cent !!
The team at The Sleep Spot were warm, customer focused and had great communication!! A big mihi out to Chris @ The Sleep Spot 😊

B
Barbara Shaw
First time shopper

Thanks for great product and excellent service
Will shop with the Sleep Spot again

12