CPAP Staff Training — The Sleep Spot
CPAP Staff Training — The Sleep Spot
Self-paced · 11 modules · Retail & onboarding
0 of 11 modules completed
🫁
What is sleep apnoea?
Module 1 — Background knowledge for confident customer conversations
Sources:📋 BPAC NZ BPJ:48🏥 Healthify NZ / Health NZ
4%/2%
NZ adults — 4% men, 2% women
BPAC NZ BPJ:48
More common in Māori males vs non-Māori
BPAC NZ BPJ:48
AHI
Apnoea-Hypopnoea Index — events per hour
10 sec
Minimum pause to count as an apnoea event

Obstructive sleep apnoea (OSA) is a sleep-related breathing disorder involving recurrent partial or complete obstruction of the upper airways. Airway muscles relax during sleep, soft tissue collapses, oxygen levels fall, and the brain triggers a brief arousal to resume breathing — pauses usually last 10–30 seconds and can recur hundreds of times per night.

Mortality context: Severe untreated OSA carries a mortality risk equivalent to ageing 17.5 years or a 29 mmHg increase in mean arterial blood pressure. (BPAC NZ BPJ:48)
Common signs & symptoms
😪
Excessive daytime tiredness
The characteristic feature of OSA — despite sleeping a full night.
📢
Loud snoring
All OSA patients snore — but not all who snore have OSA.
💨
Witnessed breathing pauses
Partner observes halt to snoring, then a loud snort or gasp.
🤕
Morning headaches
Caused by recurrent overnight hypoxia and CO₂ build-up.
💬
Dry mouth / sore throat
From mouth breathing overnight.
🧠
Poor concentration
Cognitive deficits from fragmented sleep impair work and driving.
😤
Irritability
Chronic sleep deprivation.
🚽
Nocturia
Frequent overnight urination — less-known but common.
💦
Night sweats
Listed in BPAC NZ guidelines.
❤️
Decreased libido
Often improves with effective CPAP therapy.
😴
Non-refreshing sleep
Waking unrefreshed despite adequate hours.
💓
Gastroesophageal reflux
Repeated pressure changes worsen acid reflux.
🧱
Obstructive Sleep Apnoea (OSA)
Most common — 4% NZ males, 2% NZ females
Throat muscles relax, pharyngeal soft tissue collapses and blocks the upper airway. Brain signals breathing normally — the airway is physically obstructed.
Cause
Physical airway obstruction
Treatment
CPAP / APAP — first-line
🧠
Central Sleep Apnoea (CSA)
Less common — instability in respiratory control
Instability in respiratory drive. Airway is clear. Requires sleep physician referral — always outside retail scope.
Treatment
BiPAP / ASV — specialist
Staff note
Always refer — not retail scope
AHI severity — BPAC NZ classification
Normal
<5
CPAP treatment target. Under 2 is ideal.
Mild OSA
5–15
Lifestyle first; CPAP if symptomatic.
Moderate OSA
16–30
CPAP recommended.
Severe OSA
30+
CPAP strongly indicated. Eligible for public funding.
💨CPAP / APAP therapyFirst-line moderate–severe
Mainstay of treatment for moderate to severe OSA. Effective from the very first night. Not a ventilator — does not provide supplemental oxygen.
🏃Lifestyle changesFirst-line mild OSA
Weight loss, avoid alcohol before bed, quit smoking, side sleeping, regular exercise.
🦷Mandibular Advancement Device (MAD)Alternative / second-line
Custom dental appliance that repositions the jaw forward. Must be fitted by a dentist.
⚕️SurgeryLast resort
Only after CPAP and MAD have been unsuccessful. Tonsillectomy, nasal septum correction, Inspire nerve stimulation.
Treatment decisions must involve a GP, sleep physician, or sleep physiologist. Our role is to support therapy — not prescribe it.
🏥 Māori and Pacific peoples
OSA is twice as common in Māori males vs non-Māori. Māori and Pacific peoples tend to present with more severe OSA and increased co-morbidities. Culturally sensitive support matters.
💰 CPAP funding in New Zealand
Severe OSA: May be eligible for publicly funded CPAP through Te Whatu Ora hospital sleep service, via GP referral.

Private-to-public: After 8 weeks compliance on a private device, patients can be referred for a funded one.

Low income: Work and Income may assist with funding.

Mild/moderate OSA typically self-fund.
🚗 Driving safety
Males with mild OSA have a four-fold increased accident risk. NZTA may require proof of CPAP compliance. If a customer mentions sleepiness while driving, suggest they speak with their GP.
"Do I really need CPAP?"
For moderate-severe OSA, lifestyle changes alone are rarely sufficient. CPAP works from night one and is the gold standard treatment.
"My AHI says 3 — is that good?"
Yes — under 5 is the clinical target, under 2 is ideal. CPAP is working well.
"My doctor said I have mild OSA — do I need a machine?"
People with mild OSA can often try lifestyle changes first. If they have daytime sleepiness or cardiovascular concerns, CPAP may still be recommended. Decision for their GP.
"Is CPAP funded in NZ?"
Yes — for severe OSA, patients may be eligible for publicly funded CPAP via hospital sleep service. Private-to-public after 8 weeks. Work and Income support for low-income patients. Mild/moderate typically self-fund.
💨
What is CPAP therapy?
Module 2 — Core concept every staff member must know

CPAP = Continuous Positive Airway Pressure. Not a ventilator — does not provide supplemental oxygen. Pressurised air acts as a pneumatic splint, preventing airway collapse during sleep. The machine simply keeps the airway open by blowing a continuous stream of air.

Pressure range
4–20 cmH₂O
Not a ventilator
No supplemental O₂
Compliance target
All night, every night
TypeHow it worksCommon forNZ context
CPAP (Fixed)Constant set pressure all nightMost OSA with stable prescriptionRequires clinician-set pressure
APAP (Auto)Auto-adjusts pressure as neededVariable apnoea; new patientsAll stocked machines are APAP-capable
BiPAPHigher inhale / lower exhale pressureCSA, COPD, high-pressure intolerantSpecialist prescription only
"APAP is like cruise control — it adjusts automatically. Fixed CPAP is like setting a speed and leaving it."
⚠️ Never change a customer's prescribed pressure without clinician instruction. Always refer pressure-related concerns to a sleep physiologist or GP.
⚙️
CPAP machine components
Module 3 — Know every part and its function
🖥️
Main unit
Motor + blower. Generates pressurised air.
💧
Humidifier
Heats water to add moisture. Reduces dryness.
🌀
Air tubing
Standard 22mm. Heated tubes prevent rainout.
😷
Mask + headgear
Delivers pressurised air to the airway.
🔌
Power supply
AC adapter. Some machines support DC/battery.
🧹
Filter
Traps dust before the motor. Replace monthly.
📱
SD card / app
Records AHI, leak rate, hours used nightly.
🌡️
Temp sensor
In heated tubes — maintains humidity levels.
5-step operating guide
  • 1
    Fill humidifier to MAX with distilled water only.
    Tap water causes mineral build-up and may void warranty.
  • 2
    Attach tubing firmly to machine outlet and mask connector.
  • 3
    Put on the mask and adjust headgear for a comfortable seal.
  • 4
    Press start or use Ramp mode.
    Ramp starts at low pressure, gradually increases as the patient falls asleep — easier to tolerate.
  • 5
    Morning: remove mask, empty humidifier, air-dry with lid open.
🖥️
Machines & brands
Module 4 — All CPAP machines stocked at The Sleep Spot
ResMed
AirSense 11Latest
ResMed
AirSense 11 AutoSet
✓ Latest
  • 🖥️Touchscreen + over-the-air updates
  • 📱myAir™ Personal Therapy Assistant
  • 💧HumidAir™ + ClimateLineAir™ heated tube
View on The Sleep Spot →
AirSense 10Current
ResMed
AirSense 10 AutoSet
✓ Current
  • 🔄AutoRamp™ + SmartStart™
  • 📱4G cellular for myAir™
  • 💧HumidAir™ + ClimateLineAir™ heated tube
View on The Sleep Spot →
AirMiniTravel
ResMed
AirMini AutoSet
✈ Travel
  • 📦World's smallest CPAP — 300g
  • 💧HumidX™ waterless — requires setup pack per mask type
  • ✈️FAA-approved · ~30 dB · see AirMini deep-dive tab for full details
View on The Sleep Spot →
Fisher & Paykel
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Fisher & Paykel
SleepStyle+ Auto
✓ Latest
  • 🧠SensAwake™ — detects waking, reduces pressure
  • 💧ThermoSmart™ humidifier system
  • 🇳🇿Designed in New Zealand
View on The Sleep Spot →
BMC
BMC M1 MiniTravel
BMC
M1 Mini
✈ Travel
  • 📦400g · budget travel CPAP option
  • 💧HME waterless humidification
  • 🌐Works with standard tubing — no setup pack required
View on The Sleep Spot →
Transcend
Transcend MicroTravel
Transcend
Micro Auto
✈ Travel
  • 📦Ultra-compact · one of the smallest travel CPAPs available
  • 🔇Ships with WhisperSoft™ muffler — ~27 dB (quieter than AirMini at ~30 dB)
  • 🌐Works with any standard 22mm mask — no proprietary setup pack needed
  • 🌬️30-min drying cycle after therapy — reduces moisture and mould risk
View on The Sleep Spot →
Philips

We stock Philips DreamWear masks but not DreamStation machines. For machine replacement, recommend the AirSense 11 or SleepStyle+.

⚠️ Philips DreamStation 1 recall (2021 — degrading polyester-based foam). Direct any questions to the customer's GP or the Philips recall website. Never minimise this concern.
AirMini
✈️ ResMed AirMini AutoSet — Staff deep-dive
AirMini AutoSet
The world's smallest CPAP machine. Same AutoSet therapy algorithms as the AirSense 10. A complete travel therapy device — not a compromise, but with important trade-offs staff must cover before any sale.
300g
Weight
13.7cm
Length
100–240V
Universal voltage
~30 dB
Noise level
FAA ✓
Flight-approved
AirMini vs bedside CPAP — key differences
FeatureAirSense 10/11 (bedside)AirMini (travel)
Therapy
AlgorithmAutoSet APAPAutoSet APAP — identical
EPR comfort✓ EPR✓ EPR via AirMini app
Data trackingmyAir appAirMini app (Bluetooth)
Humidification
Humidifier typeHumidAir™ water-based levels 1–8HumidX™ waterless ≈ level 2–3 equivalent
Water requiredYes — distilled water dailyNo — waterless, travel-friendly
Masks
HumidX-capable masksN/A — all masks work5 specific ResMed masks with setup pack (P10, N20, N30, F20, F30)
Other masksN/A — all masks workAny mask via ZephAir + 22mm tube — no HumidX
Practical
Size / weight~680g, bedside unit300g — fits in palm, carry-on bag
Noise level~27 dB~30 dB — louder due to no acoustic insulation space
Airline carry-onAllowedFAA-approved, doesn't count toward luggage limit
12V vehicle powerRequires inverterAirMini DC/DC Converter — runs directly from 12V
Pre-sale checklist — cover all three before completing any AirMini sale: (1) Which mask does the customer use? Is it HumidX compatible? (2) What humidity level do they currently run? (3) Are they sensitive to machine noise? These determine if the AirMini is right for them.
Understanding "compatible" vs "non-compatible" masks

Compatible masks = masks that work with the AirMini's proprietary setup pack tubing, giving full HumidX™ waterless humidification.

Non-compatible masks = masks that cannot use the setup pack or HumidX — but can still be used with the AirMini via a ZephAir adapter and standard 22mm tubing. The therapy is completely identical — you just won't have HumidX humidification.

HumidX-compatible masks — setup pack required
MaskStatusSetup packHumidXNotes
AirFit P10 — Nasal pillow✓ HumidXP10 Setup PackStandard + PlusBest travel option for nose breathers. Lightest mask.
AirFit N20 / AirTouch N20 — Nasal✓ HumidXN20 Setup PackStandard + PlusAirTouch N20 foam rules still apply — wipe-clean only.
AirFit N30 — Nasal cradle✓ HumidXN30 Setup PackStandard + PlusUnder-nose, good for bridge soreness.
AirFit F20 / AirTouch F20 — Full face✓ HumidX (F20 variant)F20 Setup PackF20 HumidX only ⚠️Uses a different HumidX cartridge — NOT interchangeable with nasal HumidX.
AirFit F30 — Full face under-nose✓ Setup pack, no HumidXF30 Setup PackNo HumidXSetup pack available but no HumidX for F30.
Non-compatible masks — can still be used via ZephAir
🔗
ZephAir CPAP Hose Connector
Allows ANY standard CPAP mask to work with the AirMini — without HumidX

The ZephAir connector bridges the AirMini's proprietary port to a standard 22mm CPAP tube — connecting any mask. Therapy is full and complete. The only loss is HumidX waterless humidification.

1
ZephAir connector
Plugs into AirMini's output port, converts to standard connection.
View on The Sleep Spot →
2
Standard 22mm tubing
Connect between ZephAir and any mask.
ResMed 2m clear →
F&P non-heated →
3
Any mask
F30i, N30i, P30i, F&P masks, DreamWear, BMC — all work via ZephAir.
Sales use case: A customer uses an AirFit F30i at home and wants the AirMini for travel. Rather than buying a new travel mask, they can use ZephAir + 22mm tube + their F30i. Therapy unchanged — just no HumidX. Recommend the humidity pre-test (see Humidity tab).
MaskStatusWhat's neededHumidXNotes
AirFit F30i / AirTouch F30iVia ZephAirZephAir + 22mm tube✗ No HumidXi-series connector incompatible with setup pack.
AirFit N30i / AirTouch N30iVia ZephAirZephAir + 22mm tube✗ No HumidX
AirFit P30iVia ZephAirZephAir + 22mm tube✗ No HumidX
AirFit F40Via ZephAirZephAir + 22mm tube✗ No HumidX
Fisher & Paykel masksVia ZephAirZephAir + 22mm tube✗ No HumidXAll F&P masks — Simplus, Vitera, Eson 2, Evora, Solo, etc.
BMC masksVia ZephAirZephAir + 22mm tube✗ No HumidX

The AirMini is excellent — but it's not right for everyone. Three things differ meaningfully from a bedside machine. Cover all three before completing any sale.

😷
1. Mask compatibility
May need new mask or accessories
If the customer's mask isn't in the HumidX setup pack list (F30i, N30i, P30i, F40, F&P masks), they can either: (1) use ZephAir + standard tube to travel with their existing mask — no humidification, or (2) buy a compatible travel mask (P10 or N20 are most popular).
The setup pack is mandatory for HumidX — always sell together with the machine.
F20 HumidX is a completely different cartridge to standard HumidX. Never mix them up when selling replacements.
🔊
2. Noise level
AirMini is louder than a bedside machine
Standard bedside CPAP: ~27 dB. AirMini: ~30 dB. The difference is noticeable in a quiet room.
The reason: AirMini is too compact to include the acoustic insulation that a bedside machine uses to dampen motor noise.
Noise comes from both inhalation and exhalation — both the motor and the mask vent.
For noise-sensitive customers, see the Noise tab for practical tips to reduce it.
💧
3. Humidity level
HumidX provides less humidity than water-based
HumidX delivers approximately level 2–3 equivalent on a standard machine — the lower end of the range.
Customers running their bedside machine at levels 5–8 will likely notice significantly drier air.
Pre-purchase test: Suggest they lower their current machine to its lowest humidity setting for 1–2 nights before buying. If they cope — they'll likely be fine with HumidX.
Don't skip the pre-sale conversation. A customer who buys the AirMini without understanding the noise and humidity differences may return it disappointed. Setting expectations upfront protects the sale and builds trust.
Why the AirMini is louder

A standard CPAP machine has enough internal space for acoustic dampening material that muffles motor noise before it reaches the airflow path. The AirMini's ultra-compact design leaves no room for this insulation. The result: the motor noise — on both inhalation and exhalation — is more audible to the user and anyone nearby.

Standard CPAP ~27 dB
~27 dB
AirMini ~30 dB
~30 dB

Source: ResMed Asia Pacific confirms the AirMini measures approximately 2–3 dB louder than the AirSense 10 for both radiated and conducted noise.

Practical tips to reduce AirMini noise
🎿
Wrap the tube with insulating fabric
Wrapping the short AirMini tube in a fabric sleeve or tube wrap insulates the airway and helps muffle sound. A small piece of fleece works too.
📐
Place the AirMini lower — on the floor
Positioning the AirMini on the floor rather than the bedside table increases distance from the ear and reduces perceived noise.
💨
Remove the HumidX cartridge
Removing the HumidX reduces airflow resistance and turbulence noise. Useful in humid climates where extra humidification isn't needed.
😷
Check for mask leaks first
A poorly fitting mask creates turbulent airflow noise that can be mistaken for machine noise. Always check mask fit before attributing noise to the AirMini.
📱
Enable EPR (exhalation relief)
Enabling EPR in the AirMini app softens exhale pressure, which can reduce exhaust vent noise — particularly noticeable with some masks.
🏨
Context matters for travel
Hotel rooms and campervans often have more ambient noise (air conditioning, road noise) that naturally masks AirMini noise. The difference is most obvious in a very quiet bedroom.
Understanding HumidX humidity levels

A standard bedside CPAP lets patients dial in humidity from level 1 (very dry) to level 8 (very humid). HumidX doesn't have adjustable levels — it delivers a fixed amount equivalent to approximately level 2–3 on a standard machine.

Bedside humidity scale vs HumidX equivalent
1
HumidX
2
HumidX+
3
4
5
6
7
8
HumidX range (~level 2–3) Bedside machine range (levels 1–8)
✓ Likely to be fine
Currently uses level 1–4 · Travels to humid climates · Nasal pillow user · Doesn't notice dryness much
⚠️ May struggle
Currently uses level 5–8 · Dry climate travel · Full face mask user · Prone to dry mouth or congestion
💡 Pre-purchase humidity test — recommend to every customer

Before the customer buys, suggest they turn their current machine's humidity to its lowest setting and sleep on it for 1–2 nights. If they wake up comfortable — they'll likely cope well with HumidX. If they wake up dry or congested, the AirMini may not suit them for longer trips.

HumidX vs HumidX Plus
Blue — Standard
HumidX
Most conditions · approx. level 2
💧Standard waterless humidification. Suitable for most climates and most users.
Compatible with: P10, N20, N30 setup packs.
⚠️F20 uses its own F20 HumidX — completely different product, not interchangeable.
🔄Replace every 30 days or when visibly degraded.
Grey — Plus
HumidX Plus
Dry climates · approx. level 3
💧💧Higher humidity. Recommend for dry destinations, high altitude, or if standard HumidX is insufficient.
Same setup packs as standard: P10, N20, N30.
🚫NOT available for F20 setup pack.
🔄Replace every 30 days.
⚠️ The F20 HumidX is completely different to standard HumidX and HumidX Plus. They are NOT interchangeable. Always confirm which setup pack the customer has before selling HumidX cartridges.
Battery options stocked at The Sleep Spot
🔋 Current model
Medistrom Pilot Flex
Newer model · higher capacity · recommended for new customers
⏱️
AirMini at 5 cmH₂O: 19hrs 42min · at 10 cmH₂O: 12hrs 44min
Official Medistrom run times chart (no humidifier/heated tube). Higher pressure = shorter runtime.
📦
Ships with AirMini DC cable included. All other machine cables sold separately.
Dual voltage — auto-detects 12V or 24V. Works with AirMini, AirSense 10, AirSense 11.
🔋
98Wh · FAA/TSA compliant · under 100Wh airline threshold · carry-on only.
🔌
Recharges in 2–3hrs via AirSense 10/11 AC adapter, or 4–6hrs via 45W USB-C. AirMini's own AC adapter takes 7–9hrs — recommend Medistrom AC adapter or USB-C for faster charging.
🔗
Two units can be linked together for extended multi-night off-grid coverage.
Phasing out
🔋 Previous model
Medistrom Pilot-24 Lite
Still stocked · compatible · being replaced by Pilot Flex
⏱️
1–2 nights runtime with humidifier and heated tubing disabled (Medistrom official). Actual hours vary by pressure — lower pressure = longer runtime.
⚠️
Still fully functional and AirMini-compatible. Recommend Pilot Flex to all new customers. Existing Pilot-24 Lite owners don't need to upgrade.
🔌
Ships with DC cables for AirMini and AirSense 10. AirSense 11 cable sold separately.
🔋
95Wh · FAA/TSA compliant · carry-on only.
Recharges 2–3hrs via AirSense 10 adapter. AirMini's adapter takes 7–9hrs.
⚠️
Pilot Flex cables are NOT backwards compatible with Pilot-24 Lite. Upgrading customers need new cables.
🚐 DC Power
AirMini DC/DC Converter
Campervans · boats · caravans · cars
Plugs into a vehicle cigarette lighter socket (12V or 24V DC). Allows the AirMini to run directly from the vehicle's power supply — no separate battery needed. (Source: ResMed AU)
🚐
Best for campervans, caravans, and boats with a house battery — continuous power for entire stays.
🚗
Also works in a car via cigarette lighter — useful for long road trips or naps.
📏
3m cable — enough to position AirMini comfortably away from the power point.
💡
Great add-on sale for campervan/caravan customers — many don't know this option exists.
Official Pilot Flex run times — AirMini (Medistrom chart)
Run times with no humidifier or heated tubing. HumidX is passive — zero power draw. Higher pressure and mask leaks reduce runtime.
MachinePressureHumidifierPilot Flex run time
ResMed AirMiniLow — 5 cmH₂ONo19 hrs 42 min
ResMed AirMiniMedium — 10 cmH₂ONo12 hrs 44 min
For reference — ResMed bedside machines (no humidifier/heated tubing)
ResMed AirSense 10Low — 5 cmH₂ONo15 hrs 54 min
ResMed AirSense 10Medium — 10 cmH₂ONo11 hrs 20 min
ResMed AirSense 11Low — 5 cmH₂ONo17 hrs 55 min
ResMed AirSense 11Medium — 10 cmH₂ONo11 hrs 34 min
⚠️ Using a heated humidifier with any machine drops runtime to just 2–3 hours. The AirMini avoids this entirely — HumidX is passive and has zero power draw.
Flying with the AirMini
FAA-approved carry-on
Medical device — FAA approved and does not count toward the carry-on luggage limit.
📋
Recommended documents
Doctor's letter confirming CPAP need + ResMed FAA compliance letter (downloadable from resmed.com). Not always required but prevents gate issues.
📞
Notify airline 48+ hours ahead
If planning in-flight use, contact airline at least 48 hours before to confirm policy and request a seat near a power outlet.
🚫
Batteries — carry-on only
Lithium batteries must always be in carry-on luggage — never checked bags. Pilot Flex (98Wh) and Pilot-24 Lite (95Wh) are both under 100Wh — unlimited carry-on for most airlines.
🔒
Airport security
AirMini may need to be removed from bag for X-ray. Clear plastic bag helps. Allow extra time at security.
🌍
International power
100–240V input — no voltage converter needed anywhere in the world. Only a local plug adapter for the socket shape.
Sources
[RM-AU] ResMed Australia. AirMini DC/DC Converter — 12V or 24V cigarette lighter, car/boat/vehicle. shop.resmed.com.au →
[RM-AU2] ResMed Australia. AirMini compatible masks + setup packs. shop.resmed.com.au →
[RM-NOISE] ResMed Asia Pacific. AirMini ~2 dBA louder than AirSense 10 for radiated noise. ap.resmed.com →
[MED-CHART] Medistrom Pilot Flex run times chart. AirMini at 5 cmH₂O: 19hr 42min · at 10 cmH₂O: 12hr 44min. Source: The Sleep Spot product information.
[MED-LITE] Medistrom. Pilot-24 Lite — 1–2 nights runtime. medistrom.com →
[TSS] The Sleep Spot. ZephAir Connector. thesleepspot.co.nz →
"I use an AirFit F30i — can I use it with the AirMini?"
Yes — but not with HumidX. The F30i isn't compatible with the setup pack, but you can use a ZephAir connector + standard 22mm tube with your existing F30i. Therapy is identical — just no waterless humidification. Alternatively, the AirFit P10 or N20 work as travel masks with full HumidX.
"Is it as quiet as my AirSense?"
No — the AirMini is slightly louder (~30 dB vs ~27 dB). The compact design has no space for acoustic insulation. For most travellers it's fine, especially in hotels. If you're noise-sensitive, a tube wrap or placing the machine on the floor can help.
"I use humidity level 7 — will the AirMini be enough?"
Probably not without adjustment. HumidX delivers around level 2–3 equivalent. A good test: turn your current machine to its lowest humidity setting tonight. If you wake up comfortable, you'll likely be fine. If you wake dry or congested, it may not suit longer trips.
"Do I need to buy a setup pack as well?"
Yes — the AirMini cannot be used without a setup pack for HumidX humidification. Tell us which mask you use and we'll get you the right one. They're sold separately and are mandatory for the waterless humidification to work.
"I travel in my campervan — can I run it from the van?"
Absolutely — the AirMini DC/DC Converter lets you run the machine from a standard 12V cigarette lighter socket. No battery or inverter needed. Perfect for campervans, caravans, boats, and cars.
"Can I use it as my main machine?"
Yes — the therapy is identical to a bedside machine. Some customers use the AirMini as their only CPAP. The trade-offs are slightly less humidification and fewer mask options. If you're happy with those, there's no clinical reason not to.
"Which battery should I get?"
The Medistrom Pilot Flex is our current recommendation — ships with an AirMini cable, up to ~20 hours at low pressure, 98Wh FAA compliant. We still stock the Pilot-24 Lite which is also fully compatible. Note: batteries must always travel in carry-on luggage — never checked bags.
"Can I use it on the plane?"
Yes — the AirMini is FAA-approved. Contact your airline at least 48 hours before to let them know you'll be using CPAP in-flight, and ask about seat power outlets. Bring the ResMed FAA compliance letter as backup. If no outlet is available, a Medistrom battery ensures you won't miss therapy.
MachineBrandTypeStandout featureStatus
AirSense 11ResMedBedside APAPTouchscreen, OTA updates, Personal Therapy Assistant✓ Latest
AirSense 10ResMedBedside APAPAutoRamp™, SmartStart™, 4G cellular✓ Current
AirMiniResMedTravel APAPWorld's smallest, HumidX™, FAA-approved — see deep-dive tab✈ Travel
SleepStyle+Fisher & PaykelBedside APAPSensAwake™, ThermoSmart™, NZ-designed✓ Latest
BMC M1 MiniBMCTravel APAP400g, budget travel, standard 22mm tubing✈ Travel
Transcend Micro AutoTranscendTravel APAPWhisperSoft™ muffler (~27 dB), standard 22mm, 30-min drying cycle✈ Travel
Guide: New patient → AirSense 11 or SleepStyle+. Travel premium → AirMini. Travel budget → BMC M1 Mini. Existing customer with campervan → AirMini + DC/DC Converter.
🔩
Mask components
Module 5 — The 4 universal parts of every CPAP mask
Mask anatomy
① Cushion
② Frame
③ Headgear
④ Elbow
1
Cushion / sealSits against the face. Creates the airtight seal. Most frequently replaced component.
2
Frame / chassisHolds the cushion and connects to headgear. Structural backbone.
3
HeadgearStraps that hold the mask securely on the face all night.
4
Elbow / connectorConnects mask to tubing. Contains vent ports — never block these.
Component deep-dive
1
Cushion / Seal
Contact surface against the face
Replace every 3–6 months
Creates the airtight seal. Most commonly replaced part and leading cause of mask leaks.
Silicone — most common. Flexible, durable, cleanable. Degrades from skin oils over time. Replace every 3–6 months.
UltraSoft™ memory foam (AirTouch F20/N20) — wipe-clean only, never wet. Replace every 4 weeks (ResMed AU).
ComfiSoft™ fabric (AirTouch N30i/F30i) — hand wash OK, no bristle brush. Replace when worn, typically 1–3 months.
Size (S/M/L) printed on the silicone. Size = cushion only — not the headgear.
Recommend a Fit Pack (S/M/L cushions bundled) for customers between sizes.
2
Frame / Chassis
Structural backbone
Replace every 6–12 months
Holds the cushion and provides headgear connection points. Distributes tension evenly.
Can crack, warp, or lose integrity — causing cushion misalignment and leaks.
Most modern masks use modular design — frame, cushion, and headgear replaced separately.
Some frames have magnetic clips — contraindicated for pacemaker/cochlear implant users.
3
Headgear
Straps that hold the mask in place
Replace every 6–12 months
Fabric straps. Too loose = leaks. Too tight = skin sores and paradoxically worse leaks.
Two-finger rule: Two fingers should fit comfortably between strap and cheek.
Loses elasticity over time — leading cause of skin sores from over-tightening. Replace even if not visibly broken.
S/M/L cushion size ≠ headgear size. Most patients fit standard headgear.
F&P VentiCool™ — breathable fabric, wicks moisture for cooler overnight wear.
4
Elbow / Connector
Links mask to CPAP tubing
Replace if cracked or stiff
Rigid or swivel piece connecting mask to tubing. Houses the exhalation vent ports.
Side-entry elbow — standard on most masks.
Top-of-head connector — i-suffix ResMed masks (F30i, N30i, P30i), DreamWear, BMC N6/F6.
Vent ports MUST NEVER be blocked — they exhaust CO₂. Blocking causes dangerous CO₂ rebreathing.
Hairline cracks — even small ones cause significant pressure leaks.
How the 4 parts differ by mask type
😷Full face mask
CushionSeals around nose and mouth. Largest contact area.
FrameLarger. Often includes forehead support pad.
HeadgearUsually 4-point straps for secure coverage.
ElbowChin on most. Top-of-head on F30i / AirTouch F30i.
👃Nasal mask
CushionNose only. Under-nose designs (N30i, Evora) remove bridge contact entirely.
FrameSmaller. Minimal or frameless on newer designs.
HeadgearUsually 3-point straps. Lighter overall.
ElbowFront on most. Top-of-head on N30i, N30, AirTouch N30i.
🌱Nasal pillow mask
CushionSmall pillows insert into nostrils only. No bridge or forehead contact.
FrameVery minimal — small cradle. Lightest frame of any type.
HeadgearLightweight 2-point straps.
ElbowFront on P10, Brevida, Nova Micro. Top-of-head on P30i.
🔑 Key rules
😷
Cushion is the most commonly replaced part and the most common cause of leaks when worn out.
🎗️
Headgear loses elasticity over time — replace even if not visibly broken.
Vent ports must NEVER be blocked. They exhaust CO₂ — blocking is dangerous.
🔍
Leaks → check cushion first, then headgear, then frame. Fix in order before recommending a new mask.
Sales script: Before selling a whole new mask for leaks — ask: (1) Is the cushion older than 3 months? (2) Has the headgear lost its elasticity? Replacing just those parts usually fixes it at a fraction of the cost.
😷
Mask types & brands
Module 6 — The Sleep Spot full mask range
StyleCoversBest forWatch out for
Full faceNose + mouthMouth/both breathers, high pressure, nasal blockageClaustrophobia, eye-area leaks
Nasal maskNose onlyNose breathers wanting comfort & seal balanceMouth breathers — add chin strap
Nasal pillowsNostrils onlyClaustrophobia, minimal contact, active sleepersHigh pressure, congestion, mouth breathers
Tube entry: Top-of-head tube exits the crown — cannot tangle with body movements. Side-entry tube standard on most other masks.
Fisher & Paykel
Full face
Full face
Side-entrySimplus
Simplus
RollFit™ pivoting seal. Best for back sleepers.
Full face
Side-entryVitera
Vitera
RollFit™ + VentiCool™ headgear.
Full face
Side-entryEvora Full
Evora Full
Under-nose floating seal. Bridge-free.
Nasal
Nasal
Side-entryEson 2
Eson 2
RollFit™ XT. Best nasal for side sleepers.
Nasal
Side-entryEvora Nasal
Evora Nasal
Under-nose. Dynamic Support Technology™.
Nasal
Side-entry
Solo Nasal
Solo Nasal
AutoLock™ under-nose push-to-seal.
Nasal
Side-entryNova Nasal
Nova Nasal
Minimal frame. RollFit™ XT.
Nasal pillows
Pillows
Side-entry
Nova Micro
Nova Micro
Under 40g. Ultra-compact.
Pillows
Side-entryBrevida
Brevida
AirPillow™ self-inflating seal.
Pillows
Side-entrySolo Nasal Pillow
Solo Nasal Pillow
AutoLock™ under-nose pillow seal.
Solo Nasal and Solo Nasal Pillow = side-entry, despite the pillar design. Nova Micro = side-entry. None of these solve hose-tangling.
ResMed
Full face
Full face
Side-entryAirFit F20
AirFit F20
InfinitySeal™. Best-selling full face worldwide.
Full face
Side-entryAirTouch F20
AirTouch F20
UltraSoft™ foam. Wipe-clean only. Replace every 4 weeks.
Full face
Top-of-head
AirFit F30i
F30i
Under-nose AdaptiSeal™. Bridge-free.
Full face
Top-of-headAirTouch F30i
AirTouch F30i
ComfiSoft™ fabric. Comfort & Clear variants.
Full face
Side-entry
AirFit F40
F40
Smallest full face. QuietAir™ diffused venting.
Nasal
Nasal
Side-entryAirFit N20
AirFit N20
InfinitySeal™. XS size available.
Nasal
Side-entryAirTouch N20
AirTouch N20
Memory foam. Wipe-clean only. Replace every 4 weeks.
Nasal
Top-of-head
AirFit N30i
N30i
Spring Air™ under-nose. Zero bridge contact.
Nasal
Side-entry
AirFit N30
N30
Non-magnetic. Safe for pacemaker/implant users.
Nasal
Top-of-head
AirTouch N30i
AirTouch N30i
ComfiSoft™ fabric. Hand wash, no bristle brush.
Nasal pillows
Pillows
Top-of-headAirFit P30i
AirFit P30i
360° swivel. Most movement-free option.
Pillows
Side-entryAirFit P10
AirFit P10
42g. QuietAir™ near-silent. AirMini compatible.
"i" suffix = top-of-head tube. Recommend F30i, N30i, P30i for side-sleepers and customers with hose-tangling issues. Note: AirFit N30 is side-entry despite the similar name.
BMC
Full face
Full face
Side-entryF5A+
F5A+
Best value full face.
Full face
Side-entryF6
F6
Side-entry full face.
Full face
Top-of-headF6S
F6S
Top-of-head full face.
Nasal
Nasal
Side-entryN5A+
N5A+
Auto-Fit frame.
Nasal
Side-entryN6
N6
Side-entry nasal.
Nasal
Top-of-headN6S
N6S
Top-of-head nasal.
Nasal pillows
Pillows
Side-entryP6
P6
Side-entry nasal pillow.
Pillows
Top-of-headP6S
P6S
Top-of-head nasal pillow.
Philips
Full face
Full face
Side-entryAmara View
Amara View
Under-nose minimal full face.
Full face
Top-of-headDreamWear Full Face
DreamWear Full Face
Top-of-head. Interchangeable headgear system.
Nasal & pillows
Nasal
Side-entryDreamWisp
DreamWisp
Hybrid under-nose nasal entry.
Nasal
Top-of-headDreamWear UTN
DreamWear UTN
Top-of-head. Under-nose cushion.
Pillows
Top-of-headDreamWear Pillow
DreamWear Pillow
Top-of-head tube pillow mask.
Mask-terpiece — mask selector
Module 7 — 6-question scoring tool for use with customers in-store
For guidance only — not a substitute for advice from a doctor, sleep physician, or sleep physiologist.
🔧
Troubleshooting
Module 8 — Common customer complaints and how to resolve them
Leaks around the eyes / general mask leaks
1. Headgear too loose — apply two-finger rule.
2. Wrong cushion size — try one size smaller.
3. Worn cushion — replace if older than 3 months.
4. Facial hair — nasal pillows (Brevida, P10) insert into nostrils and bypass beard.
5. Always test seal with machine running — dry fits often fail under pressure.
Dry mouth
Dry mouth = mouth breathing. Switch to a full face mask (Simplus, F20, Vitera, Evora Full, DreamWear Full Face) or add a chin strap. Increase humidifier temperature.
Red marks or skin soreness
1. Loosen headgear first.
2. Replace worn cushion.
3. Switch to memory foam (AirTouch F20/N20) or fabric (AirTouch N30i/F30i) for softer contact.
4. Under-nose design (F30i, F40, Evora Full, N30i) removes bridge contact entirely.
5. Add mask liners (Remzzzs).
Dry or irritated eyes
Air blowing toward eyes — mask too large or positioned too high. Try a smaller cushion, reposition lower on the face. Switch to directional vent masks: Evora Full, AirFit F40 QuietAir™, N30i QuietAir™.
Hose tangling when rolling over
Recommend top-of-head tube masks only:
• ResMed: P30i, N30i, F30i, AirTouch F30i, AirTouch N30i
• BMC: N6, N6S, F6, F6S
• Philips: DreamWear Full Face, DreamWear UTN, DreamWear Pillow

⚠️ Do NOT recommend for hose-tangling: Solo Nasal, Solo Nasal Pillow, Nova Micro, Nova Nasal, Evora range, Brevida, P10 — all side-entry.
Noisy exhaust vent
Hissing at the seal = leak — re-fit the mask first.
Genuinely quiet vent options: P10 QuietAir™, Brevida, F40 QuietAir™, Evora Full, BMC N6/N6S.
Feeling claustrophobic
Under-nose full face (minimal face contact): Evora Full, F30i, AirTouch F30i, F40, Amara View.
Nasal pillows (nostrils only): P30i, P10, Brevida, Nova Micro, Solo Nasal Pillow.
Tip: Have the customer try nasal pillows during the day while awake — it helps desensitise to the feeling before trying at night.
Rainout — water in the tubing
1. Switch to a heated tube (ResMed ClimateLineAir™, F&P ThermoSmart™) — most effective fix.
2. Increase the tube temperature by 1–2 steps — warmer air means less condensation.
3. Reduce the humidity level by 1–2 steps — less moisture in the system.
4. Keep the machine lower than the head — gravity prevents water running toward the mask.
5. Use a tube wrap in cold rooms — insulates the outside of the tube.
Pressure too strong / hard to breathe out
1. Enable EPR (ResMed) or C-Flex (Philips) — softens exhale pressure without changing therapy.
2. Use Ramp mode — gradual pressure increase as the patient falls asleep.
3. If persistent, refer to clinician for a pressure review.
Never change prescribed pressure without clinician instruction.
Customer not using CPAP — compliance issues
1. Mask discomfort → run the Mask-terpiece selector.
2. Pressure intolerance → Ramp + EPR/C-Flex.
3. Claustrophobia → start with nasal pillows during the day while awake.
4. "Doesn't feel necessary" → show AHI data from myAir / AirMini app — the numbers are compelling.
Refer to a sleep physiologist if compliance barriers persist.
🔄
Parts & replacement schedule
Module 9 — The Sleep Spot official maintenance guide
⚠️
AirTouch F20 & N20 memory foam cushions — replace every 4 weeks (ResMed AU)
Unlike silicone cushions that last 3–6 months, the UltraSoft™ memory foam breaks down much faster. Skin oils, heat, and nightly compression degrade the foam — losing its ability to conform to the face and seal effectively. This is a regular, expected ongoing purchase for AirTouch F20/N20 users (~13 cushions per year). Set this expectation clearly at point of sale and offer a bundle. Source: ResMed Australia shop.
Every 4 weeks — AirTouch F20/N20 foam + filter
🧸AirTouch F20 foam
Replace every 4 weeks
UltraSoft™ foam degrades rapidly from skin oils. ResMed AU recommendation.
🧸AirTouch N20 foam
Replace every 4 weeks
Same UltraSoft™ foam — same 4-week cycle.
🧹Disposable filter
Replace monthly
1–3 months — AirTouch N30i/F30i fabric cushion (when worn)
🧸AirTouch N30i/F30i fabric cushion
Replace when worn
ComfiSoft™ fabric — no fixed ResMed AU interval. Replace on signs of wear, typically 1–3 months.
3–6 months — Silicone cushion
😷Silicone cushion
Replace
All silicone masks (AirFit F20, N20, F30i, N30i, P10, P30i, F40 etc.).
6–12 months — Headgear & frame
🎗️Headgear
Replace
🖼️Mask frame
Replace
12–18 months — Tubing & humidifier tub
🌀Air tubing
Replace
💧Water tub
Replace
Every 4 weeks ⚠️
Replace: AirTouch F20 & N20 memory foam cushion
Replace: Disposable filter
Foam: ResMed AU firm recommendation
1–3 months
Replace when worn: AirTouch N30i/F30i fabric cushion
No fixed ResMed AU interval — replace on wear signs
3–6 months
Replace: Silicone cushion (all other masks)
6–12 months
Replace: Headgear, mask frame
12–18 months
Replace: Air tubing, humidifier water tub
  • C
    Cushion — replace if:
    Cracks · Flattened silicone · Foam no longer conforming · Discolouration · Persistent odour · New unexplained leaks · Over 4 weeks old (foam) or 3 months (silicone)
  • H
    Headgear — replace if:
    Lost elasticity · Needs over-tightening to seal · Velcro won't hold · Fraying straps
  • T
    Tubing — replace if:
    Any holes or tears · Stiff or brittle · Discolouration or visible mould inside
  • F
    Filter — replace if:
    Visibly grey or brown · Torn · Machine sounding louder than usual
Sales opportunity: AirTouch F20/N20 users need ~13 cushion replacements per year. If they don't know this when they buy the mask, they'll be back confused and potentially disappointed. Set expectations at point of sale and offer to set up a regular order or bundle.
🧼
Cleaning guide
Module 10 — Daily and weekly routines, AirTouch rules, do's and don'ts
Sources:🛒 The Sleep Spot cleaning guide📋 ResMed AU user guides
☀️
Daily cleaning — every morning
5–10 minutes. Prevents bacteria, prevents odour, extends mask life.
1
Empty humidifier
Discard remaining water, rinse tub, leave open to air dry. Never leave standing water — breeds bacteria.
2
Wipe mask & cushion
Warm soapy water or CPAP mask wipes. Remove skin oil before it degrades silicone or memory foam.
3
Wipe headgear
Quick wipe with damp cloth. Removes sweat residue and preserves elasticity.
4
Air dry
Away from direct sunlight — UV degrades silicone. Do not put in a drawer wet.
⚠️ AirTouch F20/N20 foam: Wipe-clean only — never wet. Do not use running water on UltraSoft™ foam. See AirTouch ⚠️ tab for full rules.
📅
Weekly cleaning — every 7 days
30 minutes. Deep clean of all components including humidifier tub.
😷
Mask & cushion
Wash with mild detergent
Hand wash in warm water with mild liquid detergent. Rinse thoroughly — no residue. Dry in air away from sun.
💧
Humidifier tub
Disinfect with diluted vinegar
Soak in 1:10 white vinegar + water for 20 minutes. Rinse thoroughly with distilled water. Air dry completely. Removes mineral deposits.
🌀
Air tubing
Soak & rinse
Soak in warm soapy water. Shake through thoroughly. Hang vertically to drain and dry.
🎗️
Headgear
Hand wash
Gentle hand wash. Do not use washing machine — destroys elasticity. Dry flat out of sun.
🔌
Elbow / connector
Rinse & inspect
Inspect vent ports for blockage. Rinse under running water. Check for hairline cracks.
⚠️ AirTouch F20/N20 foam: never use running water or soaking. Wipe-clean only. See AirTouch ⚠️ tab.

The AirTouch F20/N20 and F30i/N30i use two completely different cushion materials. The rules are different — cleaning the wrong way damages the cushion and voids warranty.

🚫 WIPE ONLY — NEVER WET
AirTouch F20 & N20
UltraSoft™ memory foam
Full face + nasal · foam discolours skin-toned
⚠️NEVER use running water, soaking, or washing. Water destroys the foam's cell structure — it will never dry properly and will degrade immediately.
Wipe gently with a dry soft cloth or ResMed CPAP wipes to remove skin oil daily.
Store with mask lip facing up overnight — prevents fabric touching surfaces.
🔄Replace every 4 weeks — firm ResMed AU recommendation. Foam degrades faster than silicone.
💡AirTouch F20 uses its own F20 HumidX cartridge — NOT interchangeable with nasal HumidX or HumidX Plus.
✅ HAND WASH OK
AirTouch N30i & F30i
ComfiSoft™ fabric sleeve
Nasal + under-nose full face · light grey colour
Hand wash is fine with mild liquid detergent and warm water.
Rinse thoroughly under running water. Squeeze gently to remove excess water.
If sleeve on frame becomes twisted, reposition while wet.
🚫No bristle brush — the fabric can catch and tear.
🚫No washing machine — the fabric will distort or shrink.
🔄Replace when worn — typically 1–3 months. No fixed ResMed AU interval.
Staff test question: "Can you wash the AirTouch F20 cushion?" — Answer: No. Wipe-clean only. If you see a customer washing it, stop them — the foam is immediately ruined.
✅ Do
Use mild, unscented liquid dish soap
Use distilled water in the humidifier tub
Use 1:10 white vinegar for mineral deposits
Air dry away from direct sunlight
Clean daily — morning wipe is enough
Inspect vent ports weekly for blockage
Wipe AirTouch foam with dry cloth only
🚫 Don't
🚫Use ozone cleaners or SoClean — voids ResMed warranty
🚫Use tap water in the humidifier
🚫Use bleach, alcohol or strong cleaners
🚫Leave components in direct sunlight
🚫Put headgear in washing machine
🚫Use a bristle brush on AirTouch N30i/F30i fabric
🚫Wet the AirTouch F20/N20 foam — ever
⚠️ Ozone cleaners (SoClean, etc.) degrade silicone, foam, and plasticisers in CPAP components — and void ResMed warranty. Always advise against them when a customer asks.
ComponentFrequencyMethodSpecial rules
Mask cushion (silicone)DailyMild soap + warm waterAir dry away from sun
AirTouch F20/N20 foamDailyDry cloth wipe onlyNEVER wet. Replace every 4 weeks.
AirTouch N30i/F30i fabricDailyHand washNo bristle brush. Air dry.
HeadgearDaily / wipe
Weekly wash
Hand wash weeklyNo washing machine
TubingWeeklySoak & rinseHang to dry vertically
Humidifier tubWeekly1:10 vinegar soakRinse with distilled water
Elbow / connectorWeeklyRinse & inspect ventsCheck for hairline cracks
FilterMonthly replacementDiscard and replaceDo not wash disposable filters
"Can I use SoClean or an ozone cleaner?"
No — ozone cleaners degrade silicone, memory foam, and plastic components over time and void ResMed warranty. Mild soap and water, and a 1:10 vinegar solution, are all you need for thorough cleaning.
"Can I put my mask in the dishwasher?"
No. The heat and harsh dishwasher detergents will warp silicone, damage the frame, and destroy memory foam. Hand wash only in mild soapy warm water.
"How do I remove mineral deposits from my humidifier?"
Soak the tub in a 1:10 solution of white vinegar and water for 20 minutes. Rinse thoroughly with distilled water. Using distilled water daily significantly reduces mineral build-up.
"My AirTouch foam is getting wet from the humidifier — is that ok?"
No — even humidity-related moisture can affect the foam over time. Check for rainout in the tubing if condensation is reaching the mask. If the foam has been saturated, it should be replaced — it won't dry properly and will degrade rapidly.
"How often should I clean everything?"
Daily: Wipe mask, wipe headgear, empty humidifier tub. Weekly: Full hand wash of mask, tubing, tub (vinegar soak), headgear. Monthly: Replace disposable filter.
Sources
[TSS-CL] The Sleep Spot cleaning guide. thesleepspot.co.nz →
[RM-F20] ResMed AirTouch F20 cushion — wipe only, replace every 4 weeks. thesleepspot.co.nz →
[RM-N30i] ResMed. AirTouch N30i user guide — hand wash, no bristle brush. resmed.com →
🎯
Knowledge check
Module 11 — 14 questions · Pass mark 10/14